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FAQ's - Frequently Asked Questions


What is a short haul move?
This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves.

What is a local move?
This usually refers to moves that are less than 100 miles and within the same state.

What is an intrastate move?
This refers to a move of more than 100 miles within the same state.

What are the options for coverage of any lost or damaged items during transit?
You can choose your type and level of protection from the following: cash value liability, full replacement liability or weight based liability.

What are wardrobes?
These are special boxes that are designed to hold your clothes. Some come equipped with a hanging rod and can fit clothing from up to 3 linear feet of closet space.

How can I obtain a moving estimate?
You can phone or email your moving company or check to see if they offer a convenient online moving quote system.

Should I take an inventory of my items before moving?
Yes, we recommend that you complete a detailed inventory of all the items within your home before the actual move. If possible, take digital photos or a video of the contents in each room. Make sure to store the photos or video safely during your move, because they can be very helpful if you need to file an insurance claim.

What is an international move?
This is a move where your items must cross an international boundary, regardless of actual distance.

What is in interstate move?
This refers to a move to another state where you cross another state’s border.

What is valuation insurance?
Valuation insurance covers you for any damage that occurs to your belongings while they are in transit or stored in another vehicle.

Do I need to make special preparations for an international move?
Yes, make sure to inquire about necessary import fees, custom duties and required documents for international moves.

What is a binding estimate?
This guarantees the exact cost of the move based on any services requested or deemed necessary at the time of the estimate. Additional services that are requested or required such as shuttle service, additional packing or adding items will be added to the cost of the estimate.

What are additional services?
These include services such as appliance servicing, stair carries or shuttle service that you request or are required. They will result in additional charges.

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